Service Education and Training

This two-day program will provide dispatchers will all the skills they need to dramatically improve job performance.  Custom-designed for MSCA members, the program will go beyond traditional technical training to help the dispatcher learn how to: lead technicians, rather than letting technicians lead them; become the service manger's partner; prioritize customer emergencies; evaluate technician abilities; and manage their own careers in dispatching.  After attending this program, dispatchers will be able to improve their job performance by: identifying the service life cycle and the critical contact points impacting service success; recognizing the importance of the dispatcher's job and its impact on the organization's profitability; communicating effectively with technicians and customers; and using good decision-makingapproaches for optimum priority-setting and effective resource allocation.  The program will be taught by popular instructor Nancy Bandy.

For more information, contact Barbra Dolim at MCAA

Attendees: service dispatchers

Fee: $725